• 0 Posts
  • 4 Comments
Joined 2 years ago
cake
Cake day: July 1st, 2023

help-circle

  • I agree that it’s a huge fuck up, my comment wasn’t in defence of the post office, just a related story :)

    Whenever I have delivered code for a client it has always been in a way where the client has complete ownership of the code and can maintain it themselves later (or ask a different company that isn’t us to come do it) because that’s the only sustainable approach, and all companies should absolutely demand that all work done for them is done this way.


  • I did consultancy work as part of renewing and replacing ancient software systems for an insurance company, and it’s amazing how little people actually know about how their own business processes are actually supposed to work.

    Orgs are in the position where everyone who built a system is gone, and all the current people who work there defer to the system for how the processes work, without actually properly understanding the rules. And so the system itself becomes the arbiter of correctness.

    This is obviously horrible because it ends up where nobody dares to touch the current system in case they break it in some way nobody understands.

    We ended up speaking to people across the whole business to painstakingly work out what the rules really were, putting together a new system and effectively “dual running” that side-by-side with the old system, so we could compare outputs and make sure they were the same. In some case they were different, and in some of those cases it was actually because the old system was actually wrong, but nobody noticed!

    It’s a mess.


  • Personally, I don’t feel that analogy is a fair comparison.

    Begging a dev for new features for free would definitely be entitlement, because it’s demanding more, but what OP is upset about is reduction in the service they already had.

    I don’t think any free tier user of any service could have any right to be upset if new features were added only for paying customers, but changing the free tier level is different.

    In my opinion, even if you aren’t paying for it, the free tier is a service level like any other. People make decisions about whether or not to use a service based on if the free tier covers their needs or not. Companies will absolutely try to upsell you to a higher tier and that’s cool, that’s business after all, but they shouldn’t mess around with what they already offered you.

    When companies offer a really great free tier but then suddenly reduce what is on it, then in my opinion that’s a baiting strategy. They used a compelling offering to intentionally draw in a huge userbase (from which they benefit) and build up the popularity and market share of the service, and then chopped it to force users - who at this point may be embedded and find it difficult to switch - to pay.

    So yeah, it doesn’t matter in my opinion that the tier is free. It’s still a change in what you were promised after the fact, and that’s not cool regardless of whether there is money involved or not.